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Urgent! Java Support Engineer (Japanese Speaker) in Kuala Lumpur | Guidewire Software | Expertini
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Java Support Engineer (Japanese Speaker)
role at
Guidewire Software .
Summary Are you passionate about customer success?
Do you like digging into code and have a drive to continuously learn and solve problems?
Do you want to be part of a global team that provides the best customer service in the industry, including customers in Japan?
Job Description The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who use Guidewire software both in the cloud and on-premise.
As an Application Support Engineer, you will learn everything there is to know about Guidewire’s products and communicate that knowledge with internal and external customers, including our Japanese customers.
Responsibilities
Provide technical support to Guidewire customers using Guidewire products.
Develop and maintain deep expertise in Guidewire’s suite of products.
Triage, troubleshoot, and resolve incoming support cases, identifying root causes, providing workarounds or solutions, and collaborating with other teams on complex problems.
Communicate with customers, ensuring timely and accurate updates on support request status and delivering clear technical explanations to both technical and non-technical audiences while managing expectations.
Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed.
Identify areas for service improvement and collaborate with other teams to implement changes that enhance the customer experience.
Manage and resolve incidents within contractual SLAs, coordinating with stakeholders and providing timely updates to customers.
Share technical knowledge and expertise with team members and contribute to development of training materials and processes.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI to continuously leverage emerging technologies and data-driven insights.
Required Experience and Education
Bachelor’s Degree in Computer Science or related field (preferred).
2+ years of experience providing technical software support for a B2B software company.
Experience with commercial customer incident tracking or CRM system such as Salesforce.com.
Experience using a software defect tracking system such as JIRA.
Familiarity with cloud applications and cloud infrastructure/services.
Advanced exposure to technical skills such as Java, XML, JSON, and 3-tier application architecture.
Knowledge of front-end web technologies (JavaScript/ReactJS or similar).
Ability to read, analyze, and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.).
Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.).
Demonstrated ability to embrace emerging technologies—especially AI—and apply data-driven insights to drive innovation and continuous improvement.
Personal Qualities
Outstanding troubleshooting skills.
Critical thinking and strong problem-solving aptitude.
Sound business judgment when making decisions.
Creative and innovative problem-solving approach.
Strong work ethic and commitment to delivering results.
Consistent follow-through and reliable commitments to customers and stakeholders.
Deep customer empathy, sense of urgency, and commitment to customer satisfaction.
Professional attitude and high level of service for all customers.
Other Requirements
Fluent in Japanese and English; JLPT N1/N2 is a plus.
24x7 support availability; shifts may include evenings and weekends to cover after-hours emergencies.
Occasional travel (≤5%) for training and team meetings.
About Guidewire Guidewire is the platform for P&C insurers to innovate, grow efficiently, and deliver digital, core, analytics, and AI-driven services.
With more than 540 insurers in 40 countries, Guidewire powers thousands of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc.
is an equal opportunity and affirmative action employer.
We are committed to an inclusive workplace and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
All offers are contingent upon passing a criminal history and other background checks as applicable.
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Unlock Your Java Support Potential: Insight & Career Growth Guide
Real-time Java Support Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Java Support in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9576 jobs in Malaysia and 2206 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Java Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Guidewire Software is currently hiring and seeking a Java Support Engineer (Japanese Speaker) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Java Support Engineer (Japanese Speaker) Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Guidewire Software adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Java Support Engineer (Japanese Speaker) Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Java Support Engineer (Japanese Speaker) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Java Support Engineer (Japanese Speaker) interview at Guidewire Software, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Guidewire Software's products or services and be prepared to discuss how you can contribute to their success.
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