Senior Java Implementation Support Engineer

Job description

Join to apply for the

Senior Java Implementation Support Engineer

role at

Guidewire Software Continue with Google Continue with Google Join to apply for the

Senior Java Implementation Support Engineer

role at

Guidewire Software Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Summary

Are you passionate about customer success?

Do you like digging into code, and have a drive to continuously learn and solve problems?

Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us at Guidewire! Summary

Are you passionate about customer success?

Do you like digging into code, and have a drive to continuously learn and solve problems?

Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us at Guidewire!

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers.

We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics.

We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner.

We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are.

Join us and enjoy a career where you can make an impact.

You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

The Implementation Support team is part of the Guidewire Global Support organization, delivering service to all Guidewire core application implementation efforts both in the Guidewire Cloud and on-premise.

Implementation Support acts as the liaison between those implementing Guidewire software for our customers and the extensive internal Guidewire ecosystems including Product Development.

As an Implementation Support Architect you may be assigned responsibility for a small number of product implementations, establishing regular communication and reporting on outstanding issues.

You will be working with any number of internal teams such as Professional Services, Product Development team as well as consulting partners.

You will also be required to assist in developing solution frame-works for complex customer requirements.

The successful Implementation Architect is expected to work closely with our implementation teams while making sure that our product management and engineering staff is kept abreast of product strengths and weaknesses.

This position requires a unique blend of technical expertise and strong collaboration skills.

Occasional travel to the Guidewire home office is required.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

A Guidewire Implementation Support Architect is primarily responsible for providing technical support to Guidewire customers, internal Professional Services consultants, and consulting partners using Guidewire products.

Develop and maintain deep expertise in Guidewire’s suite of products

Troubleshooting and resolution of incoming support cases.

This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.

Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests.

This includes providing clear and concise technical explanations to both non-technical customers as well as certified technical consultants while managing customer expectations.

Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.

Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.

Manage and resolve incidents within contractual service-level objectives (SLOs).

This includes coordination with other teams and stakeholders, and providing timely updates to customers.

Share your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.

Prioritizing and escalating customer issues appropriately

Required Skills And Experience

Education and Work Experience

Bachelor’s Degree in Computer Science or related field.

3+ years of work experience providing enterprise application software support in Java for a B2B software company.

Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.

Ability to read the stack traces and review the application code.

Exposure to broad technical skills such as Java development, web UI (design and development), XML, application architecture Strong understanding of relational databases and SQL Experience in documenting technical solutions (preferably in the form of KCS articles)

Personal Qualities

Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving Employ sound business judgment when making business decisions Use creative and innovative ways to solve problems Display a strong work ethic and do whatever it takes to get the job done Demonstrate strong follow-through and consistently keep commitments to customers and employees Display an understanding of the customer’s needs and a strong commitment to customer satisfaction Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

We combine digital, core, analytics, and AI to deliver our platform as a cloud service.

More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success.

We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.

Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc.

is proud to be an equal opportunity and affirmative action employer.

We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.

Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Guidewire Software by 2x Sign in to set job alerts for “Senior Implementation Engineer” roles.

Continue with Google Continue with Google Continue with Google Continue with Google Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Business Senior Analyst (Software Developer)

Petaling Jaya, Selangor, Malaysia 1 month ago Senior Implementation Engineer (5+yrs of experience)

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Solutions Engineer, Malaysia(Based in KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Implementation Engineer - Kuala Lumpur (Java, Freshers to 2yrs experience)

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 12 hours ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Solutions Engineer, Malaysia(Based in KL)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Associate, Backend Software Engineering (RID-00508)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 2 days ago WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Senior, Backend Software Engineering (RID-00412)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Software Engineer (Data Warehouse Platforms)

WP.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Required Skill Profession

Other General